Omnichannel
Sell online from the same stock as your counter.
RetailHunch puts a branded storefront on top of the catalogue you already run in store, with click & collect, delivery options and the same prices and VAT rates as the till — and no second stock pool to reconcile.
What it does in practice
One inventory pool, two channels
Online availability is your shelf stock minus what is already reserved, so the website cannot promise a bottle that sold at the counter an hour ago.
Click & collect that reaches the counter
An order placed for pickup arrives reserved, and the shop is notified where the team already works rather than in a separate inbox.
Delivery rules you define
Set flat-rate or courier shipping for the areas you actually serve, with the tax treatment that applies to your market.
Your brand, your domain
The storefront carries your shop name, logo and colours, and can run on a platform address or a domain you own — with its own sitemap and canonical URLs.
Customers see one history
A customer profile holds counter purchases and online orders together, so loyalty and store credit work in both directions.
Who it is for
- Shops with a counter that want to start selling online without a second system
- Retailers already online whose webshop stock does not match the shelf
- Stores that want click & collect handled on the same till
Technical specifications
- Stock behaviour
- Shared pool with reservation on pending baskets
- Fulfilment
- Click & collect, local delivery and shipping rules
- Payments
- Card, QR and digital wallets at checkout
- Branding
- Logo, colours, copy and custom domain
- Search visibility
- Per-store sitemap, canonical URLs and structured data
Questions shops ask first
Will my website oversell?
It should not, because the storefront sells from the same stock record as the register. When the last unit is sold at the counter, the online offer closes instead of accepting an order you cannot fulfil.
Can customers collect their order in store?
Yes. Click & collect is part of the storefront, and a pickup order is reserved against the branch that will hand it over.
Can the shop run on my own domain?
A storefront can live on a platform address or on a domain you own. Each published store serves its own sitemap, canonical URLs and page metadata so search engines index the shop, not a duplicate of it.
Do online and in-store prices have to match?
They come from one catalogue, so the price and VAT rate set on a product are the ones both channels use — which keeps the receipt and the invoice consistent.
Continue through the suite
Stock control
Inventory & Stock Management
Counter operations
Point of Sale (POS)
Reporting
Margin & Sales Analytics
Not sure which module you need? See how the five modules fit together.